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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at mamaturkastore@gmail.com. The return address will be provided after your return request is approved.

If your return is accepted, we’ll send you instructions on how and where to send your package. Customers are responsible for return shipping costs, unless the item is defective, damaged, or incorrect.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at mamaturkastore@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain items cannot be returned, including gift cards, final sale items, personalized items, and items that have been worn, washed, used, damaged, or returned without original tags and packaging.

For hygiene reasons, we may not be able to accept returns on certain baby items if they have been opened, used, or are not in their original condition.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification.

As above, your item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Customers are responsible for return shipping costs, unless the item is defective, damaged, or incorrect.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Original shipping costs are non-refundable.

If more than 15 business days have passed since we’ve approved your return, please contact us at mamaturkastore@gmail.com.